HERY N.

1. Network Management

• Manage and monitor LAN/WAN networks
• Ensure continuous internet availability (uptime)
• Troubleshoot network issues (slow speed, disconnections)
• Maintain routers, switches, and access points

2. System Administration

• Manage computer systems and servers
• Handle user accounts (creation, access control, permissions)
• Perform system updates and patch management
• Ensure data backup and recovery

3. Technical Support (Helpdesk)

• Provide end-user support to staff
• Troubleshoot hardware and software issues
• Install and configure computers and applications
• Track and resolve IT support tickets

4. Hardware Maintenance

• Maintain computers, printers, and other IT equipment
• Diagnose and repair hardware faults
• Replace faulty components
• Perform preventive maintenance

1. Network Management

• Manage and maintain network infrastructure (LAN/WAN)
• Troubleshoot network issues and ensure stable connectivity
• Configure and manage routers, switches, and internet services
• Monitor and optimize network performance

2. System Administration

• Administer servers and organizational systems
• Install, configure, and update software applications
• Manage user accounts and access control
• Perform data backup and recovery

3. Technical Support (Helpdesk)

• Provide technical support to end users
• Troubleshoot computers, printers, and other IT equipment
• Train staff on proper system usage

4. Hardware Maintenance

• Maintain and repair IT equipment (PCs, printers, CCTV, etc.)
• Perform preventive maintenance
• Manage IT asset inventory

5. Security Management

• Ensure system and network security
• Install and update antivirus and security tools
• Prevent unauthorized system usage
• Manage data protection and confidentiality

6. Systems & Applications Support

• Support hospital systems (HIS, billing, insurance systems)
• Troubleshoot software-related issues
• Assist with system integration

7. CCTV & Surveillance

• Manage CCTV systems
• Install and maintain cameras
• Monitor and review security footage

8. Documentation & Reporting

• Prepare IT reports (daily, weekly, monthly)
• Maintain records of incidents and maintenance activities
• Develop IT policies and procedures

9. Vendor & Service Management

• Coordinate with service providers (internet, systems, etc.)
• Monitor service delivery and SLAs
• Arrange external technical support when required

10. Continuous Improvement

• Recommend system and process improvements
• Research new technologies
• Enhance efficiency of IT services

1. Network Infrastructure Management

• Design, install, configure, and maintain hospital network systems (LAN, WAN, WLAN).
• Ensure stable connectivity across all departments (reception, laboratory, pharmacy, wards, etc.).
• Manage switches, routers, firewalls, and access points.

2. System Availability & Reliability

• Ensure 24/7 uptime of hospital networks and critical systems (HIS, EMR, billing systems).
• Monitor network performance and quickly resolve outages or disruptions.
• Implement redundancy and backup network solutions.

3. Hospital Systems Support

• Support Hospital Information Systems (HIS), Electronic Medical Records (EMR), and other clinical applications.
• Ensure secure integration between medical devices and hospital systems.
• Coordinate with software vendors during installation or troubleshooting.

4. Cybersecurity & Data Protection

• Implement and manage firewalls, antivirus, and intrusion detection systems.
• Ensure patient data confidentiality and compliance with health data regulations.
• Control user access rights and network security policies.

5. Troubleshooting & Technical Support

• Diagnose and resolve network-related issues across hospital departments.
• Provide technical support to doctors, nurses, and administrative staff.
• Respond quickly to critical system failures affecting patient care.

6. Network Monitoring & Maintenance

• Monitor network traffic and performance using monitoring tools.
• Perform regular updates, patches, and preventive maintenance.
• Identify and resolve bottlenecks or performance issues.

7. Documentation & Reporting

• Maintain updated network diagrams and documentation.
• Prepare reports on network performance, incidents, and improvements.
• Document configurations and IT assets.

8. Collaboration & Training

• Work closely with other IT staff, biomedical engineers, and hospital management.
• Train staff on proper use of IT systems and cybersecurity awareness.

9. Backup & Disaster Recovery

• Implement data backup strategies for critical hospital systems.
• Develop and test disaster recovery plans to ensure continuity of care.

10. Procurement & Planning

• Assist in selecting and evaluating network equipment and IT solutions.
• Plan network expansion based on hospital growth and needs.